COVID-19: Guidelines for Healthcare Providers – Video-Based Telehealth Accessibility for Deaf and Hard of Hearing Patients
Friday. April 17, 2020
Covid-19 Pandemic has compelled the accelerated the use of telehealth services. Accessibility Solutions
The patient must instruct the healthcare professional as to what the appropriate reasonable accommodation(s) are for the video appointment; qualified interpreting services, captioning services, or both. There are four possibilities for a patient-directed accommodation:
Remote interpreting services on the same screen or platform allows for the direct participation of qualified interpreters and transliterators.[1]
Communication access real-time translation (CART) on the same screen or platform allows a qualified captioner to caption the call on the screen. This can be provided by itself or along with remote interpreting services.
Use of accessibility services, such as remote interpreting and captioning, on a separate screen or device.
Use of other accessibility services on a separate screen or platform, such as relay services. Please review the appendix for limitations with this approach.